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FAQ

HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time using your order tracking information that will be provided via email.

After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

US Shipping Time Estimates

Pillows: 2-3 Weeks

Other Products: 2-3 Weeks

International Shipping Time Estimates

Pillows: 2-4 Weeks

Other Products: 2-4 Weeks

If your items have not arrived within 60 days of the date of original purchase, contact info@pillowstock.com for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

HOW DO I GET MY TRACKING NUMBER?

Tracking numbers will be made available upon request 9-12 days after your order has been placed. If you missed the email with the tracking number and would like to request it, please contact us through our live chat or at info@pillowstock.com and we will provide your tracking details.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

PillowStock successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

HOW DO YOU OFFER SUCH INCREDIBLE PRICING ON YOUR PRODUCTS?

We source and manufacture products directly from our factory without wholesalers and middlemen putting their mark-ups on our products. Because we ship directly from our factory to your home, you get the highest quality product for an incredible price!

HOW DO I PLACE AN ORDER?

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on it's way!

HOW DOES PILLOW STOCK OPERATE?

PillowStock is an online retailer of custom designed apparel. All merchandise is custom printed and shipped directly to you from our factory once the campaign has ended.

HOW SECURE IS MY PERSONAL INFORMATION?

PillowStock adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

DOES PILLOWSTOCK OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?

If you don’t love your product, we’ll make it right! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our refund policy for further details.

WHAT MATERIALS DOES PILLOWSTOCK USE?

We use a premium Poly-Cotton blend on all of our custom printed pillow covers. Each pillow cover is custom made and hand-sewn in our factory. Our products are made soft for comfort and are known for their quality, durability and great look.

WHY DOESN’T MY ORDER HAVE FREE SHIPPING?

We offer free shipping on all retail priced pillows.  If your order is not showing free shipping, it is likely that it is on sale.  

WHAT IF I WANT TO CANCEL AN ORDER?

You may cancel any order within 24 hours of placing the order.  You can cancel by email, live chat or Facebook messages.  Phones are only monitored Tuesday through Friday during business hours, so if you leave a message outside of these hours, your request to cancel may not be accepted.  You can find the contact information on the Contact Us page.