If you are unhappy with your purchase for any reason, please contact us immediately and if we have made a mistake, we will make it right through either refund or replacement, depending on the situation.
We do not accept returns. Please do not send your purchase back to the manufacturer.
If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item.
If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
If you provide the wrong address, and your order is returned to us by the mail carrier, we can reship your order for a reshipping fee.
Our goal is each customer’s complete satisfaction with every purchase, so if you have an issue not outlined here, please contact us!
Refunds are offered on a limited, case by case basis. Most situations will be resolved with a replacement.
Only regularly priced items may be refunded. Sale items cannot be refunded.
If we have told you that you are receiving a refund and you have not yet received it, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.